Return and Refund Policy

Last updated: October 25, 2026

30-Day Return Policy

We offer a 30-day return window, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in its original condition, unworn or unused, with all tags attached and in its original packaging. You must also provide your order confirmation or other proof of purchase.

To start a return, contact us at dolciosa1@outlook.com. If your return is approved, we will provide instructions on how and where to send your item, along with a return shipping label where applicable.

Please do not send items back without contacting us first.

If you have any questions about returns, feel free to contact us at dolciosa1@outlook.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or different from what you ordered, contact us promptly at dolciosa1@outlook.com.

Please include your order number and, where possible, clear photos of the issue so we can assess the situation and help resolve it.

Exceptions and Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom-made products and items that cannot be returned for hygiene or safety reasons, where permitted by applicable law.

Gift cards and final-sale items may also be excluded from returns where legally permitted.

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

Exchanges

If you would like a different size, color, or item, contact us at dolciosa1@outlook.com to discuss the available options.

If a direct exchange is unavailable, you may return your original item in accordance with this policy and place a separate order for the replacement once your return has been approved.

European Union 14-Day Right of Withdrawal

If your purchase is covered by European Union consumer protection rules, you may have the right to withdraw from your purchase within 14 days of receiving your goods, without providing a reason, subject to applicable legal requirements and exceptions.

Items should be handled only as necessary to establish their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is permitted by law.

To exercise your right of withdrawal, contact us at dolciosa1@outlook.com within the applicable period.

This section does not affect any additional rights you may have under applicable consumer protection laws.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider, and additional time may be required before the refund appears in your account.

Where applicable law requires a refund within a specific timeframe, we will follow that requirement.

If you have questions about an approved refund that has not appeared within the expected processing period, please contact us at dolciosa1@outlook.com.

Contact Us

For questions about returns, exchanges, cancellations, or refunds, please contact:

BLOVREX Customer Support

Email: dolciosa1@outlook.com

Please include your order number in your email so we can assist you more efficiently.

Thank you for shopping with BLOVREX